This page explains what cookies are, which ones Heartwood uses on this website, why we use them, and how you can control them. We believe in being straightforward about these things.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site remember information about your visit — like your preferences or whether you've already accepted our cookie notice — so your experience is smoother next time.
Cookies don't contain personal information on their own, though they can be used together with other data to identify you. We take this responsibility seriously.
Cookies We Use
Essential Cookies (Always active)
These cookies keep the website functioning. Without them, things like contact forms and page navigation wouldn't work. You cannot disable essential cookies. Examples include: session management, security tokens, and your stored cookie consent status (cookieConsent in localStorage).
Analytics Cookies (Optional)
These help us understand how visitors use the site — which pages are popular, how long people spend reading, and where they came from. We use this information to improve the website experience. The main tool is Google Analytics. Data is aggregated and anonymised where possible.
Marketing Cookies (Optional)
These allow advertising platforms (such as Google Ads or Facebook Pixel, if activated) to show you relevant property rental content after visiting our site. They track whether you reached our site via an ad, so we can measure what's working. These cookies may be set by third-party services.
Preference Cookies (Optional)
These remember your choices — such as display preferences or any previous selections made on this site — so you don't have to repeat them on every visit.
Third-Party Services
Some cookies on this site come from third parties whose services we embed or use:
Google Analytics & Google Ads — usage analysis and optional conversion tracking.
Meta (Facebook) Pixel — optional ad performance measurement.
Microsoft Bing Ads — optional conversion tracking.
Google Maps — embedded map on the homepage may set functional cookies from Google.
Third-party providers have their own cookie policies. We encourage you to read them if you'd like full detail.
Cookie Duration
Cookies fall into two lifespan categories:
Session cookies — exist only while your browser is open. Deleted when you close the tab or window.
Persistent cookies — remain on your device for a set period (typically 30 days to 2 years depending on purpose).
Your Cookie Preferences
Adjust your preferences below. Essential cookies cannot be turned off as they keep the site running.
Essential Cookies
Required for site functionality. Always active.
Analytics Cookies
Help us understand how people use the site.
Marketing Cookies
Used for ad personalisation and conversion tracking.
Preference Cookies
Remember your settings between visits.
Managing Cookies in Your Browser
You can also control cookies directly through your browser settings. Select your browser below for guidance.
Google Chrome
Open Chrome and click the three-dot menu (top right).
Go to Settings → Privacy and security → Cookies and other site data.
Choose your preferred cookie setting or click See all site data and permissions to manage individual sites.
To delete all cookies: Settings → Privacy and security → Clear browsing data.
Mozilla Firefox
Open Firefox and click the menu button (top right).
Go to Settings → Privacy & Security.
Under Enhanced Tracking Protection, select your level or customise.
To delete cookies: scroll to Cookies and Site Data and click Clear Data.
Safari
Open Safari and go to Safari → Preferences → Privacy.
Choose to block all cookies or manage them individually.
To remove cookies: click Manage Website Data, then remove or clear all.
On iPhone/iPad: Settings → Safari → Privacy & Security.
Microsoft Edge
Open Edge and click the three-dot menu.
Go to Settings → Cookies and site permissions → Cookies and site data.
Toggle options or manage individual site permissions.
To clear cookies: Settings → Privacy, search, and services → Clear browsing data.
Note: blocking certain cookies may affect website functionality, particularly contact forms and interactive features.
Your Rights
Withdraw consent — use the preference controls above at any time.
Access information — ask us what data we hold relating to your interactions.
Know the impact — disabling optional cookies won't stop you using the site, but some personalisation may be reduced.
For questions about cookies or our wider data practices, contact us at [email protected].