What clients say

"I was at CMU for a two-month research fellowship and found the university area rental through Heartwood. What I appreciated was how honest the notes were — they told me one apartment had a noisy ventilation system and I should probably avoid it. That kind of candour meant I trusted the whole process."

"The Rooted Home Search took about five weeks from first conversation to signing. Nara walked me through the lease point by point, which I hadn't expected — I thought that would be my job to figure out. I've now been in the same apartment for fourteen months and genuinely enjoy where I live."

"Having Pim available to handle landlord communication was the thing that made my first month in Chiang Mai manageable. My Thai is limited and there were several things I needed sorted quickly — plumbing, a utility setup question. All of it was handled without me needing to stress about it."

"I was at CMU for a semester and didn't want to spend my first week trying to sort accommodation. The short-term rental Heartwood arranged was exactly right — quiet, within walking distance of everything I needed, with decent broadband. James knew the area thoroughly and it showed."

"The home search took longer than I initially expected — about six weeks — but I think that was actually appropriate given what I was asking for. I wanted something with a garden, near a market, and with a landlord who was responsive. Heartwood found exactly that, and the lease review prevented what would have been a confusing deposit clause."

"I've used the Steady Growth Retainer for eight months now. In the first couple of months it was genuinely useful for day-to-day things I didn't know how to handle. Now it's more of a quiet safety net — I know there's someone to contact if something comes up. The monthly notes are also a nice touch."